Gala Tent UK

Quick and easy purchase

Although I've had my new Gazebo a few weeks, I've only just been able to get it out of the box due to the constant rain!However not I have I'm delighted with the quality and the logo design I ordered. Basic instructions and erecting tips would have been useful, but I got there in the end! Highly recommend. David.

Replacement end panels were perfect. Arrived less than 24 hours after ordering, the customer service from Mark Forrest was outstanding as always and the payment system made the customer experience a breeze- very grateful.

Great service, the only supplier carrying Swisstrax stock and most helpful staff and delivered fine as promised. No hesitation to use Galatent again.

This is a replacement canopy for our gazebo, they are good quality and last around 3 years, which I think is great because once we put up our gazebo canopy around end of March it stays there until mid November. I really love the orange colour, it makes everything look brighter. I’ve had black, purple, red and blue. I would thoroughly recommend the gazebo and if keeping it up also with the sandbag ballast weights

Excellent gazebo ideal for my weekend market, first class service quick to replace any damage parts , like the varieties of colours to suit every occasion , frame is very strong with stand any weather anywhere ????

Always easy to order with Gala. They have a great knowledge of theor Products, and helpful friendly staff. The tents themselves are great, easy to erect and takedown. Are good quality , and easy to store. Our scout troop has 5 and will always recommend Gala products

Over the moon with the gazebo, just need a name now so I can get a printed banner from you

All as expected excellent!

I called the sales line for Gala Tent no waiting to be answered ???? knowledgeable salesman???? execellent service next day delivery . First Class

very good service i wanted some parts after damage during a storm last year parts available and managed to get one of the parts for a real bargain thanks

Product fine but please stop hassling me for reviews and sending me marketing material!

Excellent service from Gala Tent, superb staff, so professional and very friendly. Well Done Gala Tent, you are 5 star quality!

The 4 Star review is NOT because of the product - The Canopy is actually fantastic, the build quality is great, the cover is sturdy and we expect to get many years of service out of it - so value for money its exceptional and i would recommend the product however, The score is due to very poor customer service as we have had an issue with the order.We spoke with a member of the sales team to purchase the canopy and a side wall (side wall only) the operator was fab and sorted everything out for us and it all arrived within 2 days - amazingThe side wall was the wrong size, it is a meter too short in height so not much usewe contacted customer services to sort it out as we need the canopy the end of that week so had time to get it sorted.Customer services got back to us same day however asking for us to erect the canopy and send pictures of the side wall in place.. i understand that many of the complaints would need this to happen - damage to material - bent parts etc however our issue was they have supplied the wrong part (the clue is in the part code?)I explained this and was reluctant to put the canopy up as its massive and the weather has been appalling - explained they have sent the wrong part - nothing wrong with it physically - just too short for our canopy.I had to chase again to see what was happening - and another customer service agent came back to us - they chased the original agent who agreed to change the canopy side and would arrange delivery and collection - fair enough - matter resolved - great.No, so i explained that we had on day in that week we were available to swap out the side wall - that was agreed all good, when the courier info arrived, they had booked the following day - ok disappointing but i get that it was probably a courier issue not Gala.So i got in touch , explained that this wasnt what we agreed and we cant make that day so explained they should cancel the delivery and we would take care of it the following week.Needless to say, i still have the wrong side wall - and the replacement hasnt been arranged for swap out.Customer service has let us down on this order and its dissapointing.Final note - would we buy from Gala again - sure - we are just about to order 2 more 3x3 pro canopiess - its a great product and the service is great if it all works out at the start!!

Excellent fast service, high quality item