Gala Tent UK

Dear Mary,Many thanks for your email, these are my thoughts.After first having come into contact with your products last year and then meeting the company at the Showmans Show I knew who I wanted to be my new supplier.The telephone service was first class the delivery time was lightning fast!Having introduced several pieces of Gala equipment to our product list we will be back for more. Overall, great service, great products!Many thanks indeed.

Very happy with this service and product , A fast service with pleasant customer service and speedy response time. Infact I am about to order another two heaters for friends. thank you.

This has been first class service will recommend to everyone.

Hi MelissaYour customer service has been fantastic, very quick to respond to emails and very helpful. All in all a very pleasant experience. Many thanksTom

Hello MaryI happy to be quoted.I have found that Gala Tent provides excellent service. Very prompt delivery even on single items.Allan Johnston

Thanks Mary,Most helpful, my query dated back six years, still had all my information. Very good!

Thanks very much Melissa. Appeciate your prompt response and actioning. Many thanks,Kiran

Dear sirs, this is to let you know that i have recieved an checked delivery and i am very satisfied with your product and delivery please thank all involved. yours sincerley Mrs. J Sixsmith

Thanks for your help in sorting minor issue.

hi there, we are sending this review to you as when there is something wrong people always are quick to complain, however this time we are sending this review to say thank you for your excellent service, we received the tables today and are very happy with the quality they are just what we wantedwe are certain that they will do the job for us. once again thank you very much and we will certainly use you again should we require anything else.

Dear Mary Fellows,The order from Gala Tents arrived exactly on time. The delivery company estimated 4pm on the first working day after my order and this is precisely what happened.This is my second 'on line' purchase from Gala Tents and on both occasions the order has been dealt with quickly and efficiently and the quality of the products is first class.

Hello MelissaThank you for keeping me up to date with the progress of my order. It was refreshing to be contacted with information about the delays rather than having to chase up a never ending series of excuses. I was able to communicate this back to the scout committee for which the purchase was made.

Many thanks excellent. Will be letting others know. Well done.

In May 2011 we ordered a marquee and gazebo with other equipment at a cost of over £1200.00. We are a small diving business and needed the items for the season, to cut a long story short, we lost business to another company because the marquee didn’t turn up until the end of August and still parts of it were in Holland... the gazebo didn’t turn up until September we lost on site business at the harbour, the customer service was non existent we had to do all the emailing, phone calling and finding lost items if we could, they sent replacements eventually, and visa debit got some of our money back, Gala Tents will tell you they gave us our gazebo free of charge. big deal, we would rather have had it on time, so giving it to us FOC only proves they know they are in the wrong as Visa had already decided they were in the wrong. As a result we have lost business and when we told Gala Tents they didn’t care...as for the product it is good just the delivery and customer service leaves a lot to be desired, so be careful if you are ordering from them. It seems if all goes well the customer service is great, once things start going wrong they all hide. Good customer service is how they deal with problems when things go wrong isn’t it?

Response from Gala Tent
Thank you for your review, I would like to emphasise that each and every feedback response we receive is taken very seriously. Gala Tent believe that the customer is key and we aim to provide the best possible service to each and everyone. Unfortunately in this instance Gala Tent were severely let down by the third partie courier service. I would like to take this opportunity to assure you that although the complaint revolves around a third partie who let Gala Tent down, we accept full responsibility and would like to assure you that a full complaint was made due to the unreliable service they displayed in this instance. I am happy however to inform you that after several meetings with the managing directors of this company we have not experienced anything but first class service since. Therefore I hope your unfortunate experience has not deterred you from shopping with Gala Tent Ltd.Although I am aware an agreeable conclusion was reached if you require any further assistance from our dedicated customer service team please do not hesitate to contact Gala Tent

Dear Mary,Thank you very much for all your help on the matter of my tableordered from Gala Tent.I received the table yesterday, thank you so muchfor dealing with it in such a helpful and efficient manner. With theservice you provided I would not hesitate to order from Gala Tent in thefuture. Best wishes to you