Gala Tent UK

Strong canopy , stands up to high winds , very good replacement, happy with purchase ????

Gala gazebo for domestic use received a few days ago, up got the first time today. Initial impression: it’s good quality construction the frame, canopy and side walls are very robust. A bit heavier than anticipated ,we are elderly but still managed assembly. Should be easier once we get accustomed to doing it. Instructions, both written and video are a bit basic and don’t cover the sidewalls, not a major issue. Still working out the best use of the guy ropes and pegs and will probably pop along to the local camp shop for a few more pegs for the plastic borders to the sidewalls. Overall very pleased. I must say I wanted pink and boy, I got pink!Finally there was a little problem with delivery, excellent after sales service from Jade. Thank you

Very pleased with marquee. Seems very sturdy and provides a lovely space

The customer service and product range is very good and in the past when I have needed spare parts they have been available.However one of my latest purchases has been disappointing in that there is no option to buy a replacement for the material cover on my pro gazebo sun shadeThis is a pity because the metal frame is perfect but the cover fabric is looking shabby and will certainly not last long.I hope that you will be able to address this issue in the future and earn that extra star.

Good and prompt service

The tents are really good and easy to use. There were a couple of things missing in the delivery but once I contacted them the other things arrived quickly.

I had issues with the packaging which was totally inadequate which lead to the courier refusing to deliver. Some of the poles were missing, scratched and I’m still not totally convinced the ground bars fit correctly . The problems I had with Gala Tent have on the whole been answered satisfactorily . On a positive note the marquee appears to be very substantial and sturdy. I would like to review this in a years time to give a full assessment of the marquee.

I needed a new canopy - having ordered three repair kits a week previously. The repair kit worked fine. I just wasn’t told that after two years, the canopy was likely to be rotting. Admittedly, I put my gazebo up on my patio in May and there it stays until September/October. But I wasn’t expecting the canopy to only last two years. Still, I’ve ordered a nice new one, and installed it. But I’m now enquiring about a pergola with a roof as it will be more cost effective long term.

The velcro that attaches to the frame is at different heights. This causes the top of the half side wall to flop over.Other than that the delivery time was great

Our order was for accessories for gazebos we had already purchased, namely carry cases for 2 3 x 3 gazebos and their sides.My suggestion is that we should have been nudged to get these when we initially ordered the gazebos. Obviously this would have increased the value of the initial order.Very happy with the products and the pricing assistance.

A strong gazebo, certainly fit for purpose which is mainly use domestically along with use as a shelter at cross country race events with junior athletes. Just my wife and I erecting the gazebo and confidant will do so with ease after a couple of practices. Dis add a storage bag which again is strong and easy to load and manoever.

Goods arrived damaged. Replacement sent no delay

Great quality fast delivery .

Product is very good. However, customer services is very poor

We did find that the two printed sides did not match the two blank sides as the zips were not the same length and therefore did not fully zip up. The Velcro were not staggered on the sides so we found it hard to secure them both to the frame. Otherwise it looked good when we eventually got it up. Thanks