Gala Tent UK
Reviews (12246) .
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Based on 12246 reviews. CLAIMED
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peter sabberton
5/5
2017-3-9
both product and service very good 10 out of 10
Jack Maney
5/5
2017-3-9
I ordered some safety bar ramps, I haven't used them yet but they look very well made!! Amazing delivery!
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Jim Van Voltenberg
5/5
2017-3-8
Very good job
Martin Amp[s-Woodward
4/5
2017-3-8
Found the service very good and clear .I would only recommended that when choose the colour it would help to put the colour name there as well . Just the basic colour Red , Green etc
Response from Gala Tent UK
"Thank you for your feedback Martin. Our website shows all colours on a drop down box and if a different colour is selected the description and picture changes to show the colour selected. Don't worry if you have ordered the wrong colour we have a 30 day return policy so this can be exchanged. Our customer service team will make contact to help you"
"Thank you for your feedback Martin. Our website shows all colours on a drop down box and if a different colour is selected the description and picture changes to show the colour selected. Don't worry if you have ordered the wrong colour we have a 30 day return policy so this can be exchanged. Our customer service team will make contact to help you"
Ron Bolton
Chris Harrison
5/5
2017-3-7
Great service as always with good aftersales team. Thank you laura.
chaRLIE BOND
5/5
2017-3-6
Well pleased with purchace only one thing i am still waiting for the invoice to be sent.
Response from Gala Tent UK
"Thank you for your review Mr Bond and bringing this to our attention this is normally received by automated email, I have raised this with our I.T department and also sent out a paper copy in the post to you."
"Thank you for your review Mr Bond and bringing this to our attention this is normally received by automated email, I have raised this with our I.T department and also sent out a paper copy in the post to you."
Chris Moyler
5/5
2017-3-6
The usual stunning next day service from Gala Tents.A very reliable firm offering exceptional value for money.
Rob Gray
5/5
2017-3-6
Rapid, helpful service. Excellent. The chat line is especially helpful. Nice company.
Emma Mitchell
4/5
2017-3-6
Excellent service & speedy deliver exactly as quoted. - Well made product - simple to erect - fabric is excellent weight/quality - carry bag handles stitching started to come undone on first use and internal pocket, which I assume is for the instruction booklet) isn't big enough. But very happy with my purchase - it came highly recommended by other traders and they were right. Thanks.
Response from Gala Tent UK
"Thank you for your review Emma, we really appreciate your feedback. We are sorry to hear about the handle on your bag, our customer service has been in contact to help. We are very pleased to hear you are happy with the quality of the frame and material."
"Thank you for your review Emma, we really appreciate your feedback. We are sorry to hear about the handle on your bag, our customer service has been in contact to help. We are very pleased to hear you are happy with the quality of the frame and material."
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Michelle Gurney
5/5
2017-3-6
I have bought a gazebo from Gala Tent before and needed to replace the sides and canopy as I was rebranding. I dealt with Nathan who was extremely helpful and enthusiastic. I had my canopy printed and had lots of positive feedback from customers. Delivery was very quick even though I had it printed. Will be buying another canopy for my larger gazebo shortly. Highly recommend this company.
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Anita Waddington
1/5
2017-3-6
it wasn't the right product needed but didn't realise we would have to pay £20 postage to send it back as they don't have a returns.
Response from Gala Tent UK
"Thank you for your review Anita. We certainly do have a 30 days return policy, you can change your mind and return the goods. We do not charge for outgoing delivery so when all the goods from an order are returned we deduct the courier charges from the value of the goods. Costs are made clear when booking a return with us."
"Thank you for your review Anita. We certainly do have a 30 days return policy, you can change your mind and return the goods. We do not charge for outgoing delivery so when all the goods from an order are returned we deduct the courier charges from the value of the goods. Costs are made clear when booking a return with us."
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ian skelton
4/5
2017-3-3
I would have given 5 stars but for the delivery, on the order was a special delivery box in which I entered if not in please leave at my neighbour over the road, the driver did not do this but took it back to his depot so I had to ask for next day, my wife asked the driver why he did not leave it at the neighbour, he said he did not know.
Apology from Gala Tent UK
"Thank you Ian for your feedback, this is very important to us. Please accept our apologies for the instructions not been passed on for your order, this is not our usual high standard of service and has been addressed, Kind Regards customer services"
"Thank you Ian for your feedback, this is very important to us. Please accept our apologies for the instructions not been passed on for your order, this is not our usual high standard of service and has been addressed, Kind Regards customer services"
Allen Jackson
5/5
2017-3-2
Service excellent, delivery as promised next day , well done.
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Jo Marchant
5/5
2017-3-2
Great product , great service, ordered and had awning back up in under 24 hours. Use as a canopy over patio table & chairs, replaced one that had been up all year round for about 4 years .
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