Gala Tent UK
Reviews (12246) .
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Based on 12246 reviews. CLAIMED
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Graham Buck
3/5
2017-3-29
Ordering easyGood value.Delivery bungled AGAIN. Blamed on the carriers AGAIN. To quote ''M'' in a James Bond book ''Once is happenstance, twice is coincidence, three times is enemy action...PLEASE get a grip on your carriers, and in particular how you communicate simple clear delivery instructions to them.
Response from Gala Tent UK
"Thank you for your feedback Mr Buck, we are so sorry to hear there has been issues with delivery. I can see that my team have kept an eye on this and ensured this was delivered. We have changed the way special instructions are passed to our couriers and this is now working well, I hope this does not put you off ordering from us in the future, Kind Regards Gala Tent"
"Thank you for your feedback Mr Buck, we are so sorry to hear there has been issues with delivery. I can see that my team have kept an eye on this and ensured this was delivered. We have changed the way special instructions are passed to our couriers and this is now working well, I hope this does not put you off ordering from us in the future, Kind Regards Gala Tent"
John Odonnell.
Jonathan Curtis
4/5
2017-3-29
Thank you for the prompt delivery of a new cover for my marquee that had been 'Dorised' and finished up a tree.
Response from Gala Tent UK
"We are sorry to hear storm Doris got hold of your marquee! We are pleased to hear you received delivery of the replacement cover quickly, if you need anything else please let us know and we will be very happy to help"
"We are sorry to hear storm Doris got hold of your marquee! We are pleased to hear you received delivery of the replacement cover quickly, if you need anything else please let us know and we will be very happy to help"
Peter Bullen
5/5
2017-3-28
Really superb. Well engineered, robust and above all great to look at. Really finishes off the gazebo in style!
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Faye Pratt
5/5
2017-3-27
Very pleased with the product.
John Burns
4/5
2017-3-27
Bungee cords arrived next day - very good service. Thought the delivery charge was rather expensive. I could have waited for several days for delivery if a cheaper option had been available.
Response from Gala Tent UK
"Good Morning Mr Burns, thank you for your review. As this item ordered online the p&h added on automatically. As this was only a small item we will add a credit for the p&h to your account in gala points as a goodwill gesture, if you need anything in the future just call and let us know and we will ensure you get the credit."
"Good Morning Mr Burns, thank you for your review. As this item ordered online the p&h added on automatically. As this was only a small item we will add a credit for the p&h to your account in gala points as a goodwill gesture, if you need anything in the future just call and let us know and we will ensure you get the credit."
Steve Wallhead
5/5
2017-3-27
Brilliant, Fantastic quality ,should last forever.
Frank Spencer
5/5
2017-3-27
A robust and well made product that is very easy to assemble,we love it!
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Sally Meredith
5/5
2017-3-24
A1 item. Execellent service.
Frank Charlton
5/5
2017-3-24
I'm extremely pleased with my purchase. However, instructions on how to assemble would have been of benefit.
Response from Gala Tent UK
"We are pleased to hear you are happy with your flooring! we don't provide flooring instructions as this is just laid out and pegged at the edges, if you have any questions or need any help our customer service is available on chat, email and on the phone"
"We are pleased to hear you are happy with your flooring! we don't provide flooring instructions as this is just laid out and pegged at the edges, if you have any questions or need any help our customer service is available on chat, email and on the phone"
Fred Hughes
5/5
2017-3-23
Excellent customer service. Followed up our email order by phone the next morning and delivery was the day after. Easy to put up, fantastic quality.
Hugh Matthews
5/5
2017-3-22
Great service, and a solid quality product
Adrian Mundy
5/5
2017-3-22
Excellent service from staff to process order, and goods arrived on time, in good condition, and as described
Peter Clark
5/5
2017-3-22
Staff were very helpful, covers came next day as quoted, I am very happy with the service and quality of the product.
Antony Gill
5/5
2017-3-22
Excellent Product and prompt delivery
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