Gala Tent UK

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This would have been a 5 star review however the after sales customer service hasn’t been great. The quality of the gazebo is excellent, easy to assemble

I ordered some new sides for our veranda that had been designed with your marquee sides in mind. I did not realise that the 3 metre sides had the same size Windows as the 2meters sides. I was looking to have more clear and less white. Nothing wrong with the product just my misunderstanding.

Prompt delivery , easily erected, material ok, yet to be tested for durability

Good products but terrible after sales service. Virtually non-existent.

We bought a new marquee for our annual plant sale this year but the company did not supply ramps to cover the poles on the ground. After searching the internet Gala Tents seemed to be the sole supplier, the order came promptly. We used the ramps for the first time and found them to be just riight for our requirements. would recommend the ramps to others.

I am very pleased with the banners you have done for both in quality and price , i will be ordering more.

Fabulous gazebo, good quality. The buisness wrap however is difficult as a sole trader and no response to my aftersale query. Pity as I'd have totally bought more from this company.

Very efficient

Product good but delivery very slow.So called 2_3 days delivery ended up 8 days

Quick and easy purchase

Product fine but please stop hassling me for reviews and sending me marketing material!

The 4 Star review is NOT because of the product - The Canopy is actually fantastic, the build quality is great, the cover is sturdy and we expect to get many years of service out of it - so value for money its exceptional and i would recommend the product however, The score is due to very poor customer service as we have had an issue with the order.We spoke with a member of the sales team to purchase the canopy and a side wall (side wall only) the operator was fab and sorted everything out for us and it all arrived within 2 days - amazingThe side wall was the wrong size, it is a meter too short in height so not much usewe contacted customer services to sort it out as we need the canopy the end of that week so had time to get it sorted.Customer services got back to us same day however asking for us to erect the canopy and send pictures of the side wall in place.. i understand that many of the complaints would need this to happen - damage to material - bent parts etc however our issue was they have supplied the wrong part (the clue is in the part code?)I explained this and was reluctant to put the canopy up as its massive and the weather has been appalling - explained they have sent the wrong part - nothing wrong with it physically - just too short for our canopy.I had to chase again to see what was happening - and another customer service agent came back to us - they chased the original agent who agreed to change the canopy side and would arrange delivery and collection - fair enough - matter resolved - great.No, so i explained that we had on day in that week we were available to swap out the side wall - that was agreed all good, when the courier info arrived, they had booked the following day - ok disappointing but i get that it was probably a courier issue not Gala.So i got in touch , explained that this wasnt what we agreed and we cant make that day so explained they should cancel the delivery and we would take care of it the following week.Needless to say, i still have the wrong side wall - and the replacement hasnt been arranged for swap out.Customer service has let us down on this order and its dissapointing.Final note - would we buy from Gala again - sure - we are just about to order 2 more 3x3 pro canopiess - its a great product and the service is great if it all works out at the start!!

Gala tents are really substantial the fabric is thicker and stronger than most and really suitable for all weather conditions they have a friendly staff who can really help you if you need parts etc

Very good build with heavier upright poles