Gala Tent UK

Excellent in all respects except that I was told that only Purple was available for Pro 50 canopy and ordered on that basis. A couple of days later, having seen the colour purple on your website, I ordered an additional canopy in colour Taupe and was prepared to wait as long as necessary.The taupe canopy arrived almost immediately so I feel misled by your salesman.Nevertheless I am delighted with the ptoduct and virtually live in it.Kind regards, Andrew White.

The Gala tent website is very informative and they were more than happy to answer my questions.I ask for fabric samples and got it fast. If had to buy another tent I wouldn’t hesitate to buy it from them.Just be aware that they don’t stock grate amount of tenets and if you want a specific colour or size you have to order it way in advance as in few month in advance.The rezone way four stars and not five: I bought the PRO 40 gazebo tent. My pre order inquiry lead me to believe that all the joints are made of metal but unfortunately it is plastic (be it ridged looking one). Ronen

Love my globe lights in my gazebo. Didnt arrive next day as paid for, arrived within a week. However would highly recommend the globe lights, bright with several hanging options.

Perfect size, as it’s smaller than others it doesn’t take up much room in the van. Only 4 stars as it’s still quite flimsy for the price. Very stiff, quite hard for 1 man to set up compared to rock awnings but the same price range. Other than that happy with it

The gazebo itself is good, however it did arrive damaged and we had to replace 2 of the struts which in fairness were posted out out promptly and fairly easy to change. There was still a nasty scratch on one of the legs and eventually £30 was refunded. I would suggest that they make it easier to contact their customer services, I ended up sending three messages after receiving the replacement parts before I got any reply. Overall gazebo good but just hassle when it arrives damaged.

Excellent product, very helpful telephone salesperson, let down by a lack of instructions on erection - mainly on unclipping the framework so as to pull it into shape..

Sadly the order arrived after the event but the customer service team were delightful to deal with for the return.

Good quality and helpful customer service

Product is amazing a world apart from the flimsy gazebos you may see in large shopping chains. Very well made and the frames are made in England so your supporting our economy too. Only slight moan was delivery as the packing was very flimsy around the frame which had a broken plastic part and frame was difficult to open as it had obviously been dropped. It took a couple of calls to customer service to get the part sent out but slls well now. Used it over a hot tub in some quite windy weather and it stood up fine. Would definitely recommend the company if your looking for a quality all weather gazebo that will last for years.

good robust product. service was great on first order and replacement legs order. our 3rd order was quite late in arriving hence 4 start not 5

Great product-weights for my gazebo and speedy delivery. My only quibble is that when I ordered I got a fault page meaning I didn’t know whether the order had gone through even though payment had been taken. 2 phone messages and an email were not responded to so communication not great.

Bought this spare part for my gala shade 40 as last one had seized up. Does the job, easy to fit and now gazebo back to easy peasy assembly. Thanks to all the great folks at gala tent

The quality of the gazebo is excellent, but it's a pity that the metal weights were not available when I placed my order. The sandbags have caused a few challenges! And the weight of the gazebo is a challenge sometimes, but I'm making more firends as I ask for help to put it up. You're right it's not easy to put up on your own, a point which you should be clearer about in your litereature and online information.

Great products - sturdy and functional however do pay attention to description and contact the customer services to make sure you are buying exactly what you are looking for.

The products themselves were fine but due to issues with the courier, the service left a bit to be desired. I ordered on a Tuesday and was impressed to get next day delivery. XPD text on the Wednesday morning to say they were delivering that day but when they did, they unfortunately failed to deliver one of the packages. In fairness to them, the paperwork the driver gave me to sign said 4 packages, which is what I received. However, I'd ordered 5 items so I just thought the remaining one was going to arrive another time so it wasn't until later that I contacted Gala Tent to find out when, using the chat function on my mobile but this was a bit glitchy - in the chat, Gala Tent said they'd get in touch with the courier and get back to me but I didn't hear anything. Maybe that was due to the glitchy chat? The following day (Thursday) XPD text to say they were delivering it but it didn't arrive so having allowed the full day for it to arrive, by the time I tried to contact Gala Tent they had closed for the day so I requested a call back. Friday morning XPD text to say they'd be delivering.... The Gala Tent customer service lady (sorry I didn't make note of her name) rang me at 11:30 that morning. I said I needed the items in the package for the following day and she said she'd contact XPD and get back to me but again, I had no reply. XPD finally delivered it on the Monday, with no text prior! It won't stop me ordering from Gala Tent again, but if in the future I order multiple items, I'll be sure to make the courier double check that they really have delivered all the items before they go to their next delivery.